Your privacy matters to us. This Privacy Policy explains exactly what personal data metawin collects, how we use it, and how we keep it safe for every Filipino player on our platform.
This Privacy Policy ("Policy") describes how metawin ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors who use the metawin platform at metawin.club. By registering an account or using our services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
metawin is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of a great gaming experience, and that trust starts with being transparent about how we handle your information.
This Policy applies to all personal data collected through the metawin website, mobile platform, customer support channels, and any other services we provide. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
metawin operates in alignment with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take our obligations under this legislation seriously and have implemented appropriate technical and organisational measures to ensure compliance.
metawin collects personal data that is necessary to provide our gaming services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal data we collect include:
We collect this data directly from you when you register, make transactions, contact support, or use our platform. Some technical data is collected automatically through cookies and similar tracking technologies, as described in Section 6.
metawin uses your personal data for the following purposes:
metawin processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
metawin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom metawin shares personal data are required to implement appropriate security measures and to process your data only for the specified purposes and in accordance with our instructions.
metawin uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and support security functions. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the metawin platform. metawin does not use cookies to serve third-party advertising.
metawin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.
As a general rule, metawin retains account and transaction data for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering regulations and PAGCOR requirements. KYC documentation is retained for the same period.
Gaming activity logs and responsible gaming records are retained for a minimum of three (3) years. Communications data, including customer support records, is retained for two (2) years from the date of the last interaction.
When personal data is no longer required, metawin will securely delete or anonymise it in accordance with our data retention procedures.
metawin implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
While metawin takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, metawin will notify you and the relevant authorities in accordance with applicable law.
Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by metawin:
To exercise any of these rights, please contact metawin support. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
The metawin platform is strictly intended for adults aged 21 years and above. metawin does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the metawin registration and KYC process.
If metawin becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account may be forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child has registered on the metawin platform, please contact our support team immediately so that we can investigate and take appropriate action.
The metawin platform may contain links to third-party websites or services, including payment providers and game studios. This Privacy Policy applies solely to the metawin platform and does not cover the data practices of any third-party websites or services.
metawin is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the metawin platform.
metawin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the metawin platform at least 7 days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the metawin platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the platform and may request closure of your account.
We encourage you to review this Policy periodically to stay informed about how metawin protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way metawin handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Email: [email protected]
Please include your registered account username and a clear description of your query or request. metawin aims to respond to all privacy-related enquiries within 5 business days, and to all formal data subject access requests within 30 days.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated.
Here's a quick look at how metawin keeps your personal data safe and secure
All data transmitted between your device and the metawin platform is protected by SSL/TLS encryption. Your login credentials, financial details, and personal information are always secured in transit.
metawin's mandatory KYC process verifies your identity and confirms you are 21 or older before withdrawals are processed. This protects both you and the integrity of the platform.
metawin never sells, rents, or trades your personal data to third parties for commercial purposes. Your information is used solely to deliver and improve our services to you.
metawin operates in full alignment with the Philippine Data Privacy Act of 2012 (RA 10173). We uphold your rights to access, correct, and request deletion of your personal data at any time.
Sensitive data including KYC documents and financial records are encrypted at rest and stored on secure, access-controlled servers. Only authorised personnel can access your information.
Manage your marketing preferences, update your personal details, and exercise your data rights directly through your metawin account or by contacting our support team anytime, 24/7.
Now that you know how metawin protects your data, you can play with confidence. Join thousands of Filipino players who trust metawin for fast GCash payouts, 1,200+ games, and a secure, fair gaming environment.
For players 21 and above only. Please read our Responsible Gaming policy before playing.